Customer Support Representative 1, Pricing and Tenders (Finance)

Customer Support Representative 1, Pricing and Tenders

Requisition ID 2025-16272

Posting Date 11 hours ago (3/12/2025 12:36 PM)

Job Location(s) Bloomington IN United States

Job Locations US-IN-Bloomington

Shift Type 1st shift

Position Type Full Time

Company Cook Medical LLC

Category Customer Svc/Support/Tenders

Overview

Primary Function:

The Tender and Pricing Customer Representative 1 is responsible for providing administrative support in tender preparation, pricing documentation, and customer inquiries. This role also includes managing customer support tickets, ensuring timely resolution of pricing-related issues, and maintaining organized records to support sales and pricing teams.

Responsibilities

Essential Duties and Responsibilities

• Maintain and update pricing records, contract documents, and customer agreements.
• Handle customer inquiries related to pricing and administrative requests.
• Manage and resolve customer support tickets related to pricing discrepancies, quotation requests, and other general pricing requests.
• Collaborate with internal teams to investigate and resolve pricing or contract-related issues where applicable.
• Provide timely updates to customers regarding the status of their requests and tickets.
• Escalate complex issues to the appropriate department for further resolution while ensuring a smooth customer experience.
• Ensure all submitted pricing is accurately logged into the appropriate platform.
• Load and maintain pricing in local databases to ensure correct application during order entry.
• Review and verify pricing data for completeness and accuracy before system input.
• Monitor pricing updates and implement necessary adjustments in a timely manner.
• Investigate and resolve pricing discrepancies that arise during order processing where applicable.
• Collaborate with internal teams, including BusinessCare Integration, Commercial Business, and Customer Support teams, to ensure pricing accuracy.
• Document resolutions and maintain records of pricing corrections for auditing purposes where applicable.

This job description in no way states or implies that these are the only duties to be performed. This position is expected to follow other job-related instructions and duties.

Qualifications

Education and/or Work Experience Requirements:

• High school diploma, High School Equivalency Diploma or participating in a Cook sponsored program to obtain a High School Diploma or Equivalency Diploma
• Requires 1-2 years of related experience.

Qualification Requirements:

• Proficiency in Microsoft Office Suite, particularly Excel, and experience with pricing or order management systems.
• Strong analytical and problem-solving skills to research and resolve discrepancies.
• Excellent organizational skills and ability to work under deadlines.
• Effective communication and collaboration skills to interact with internal teams and customers.

Physical Requirements:

• Works under general office environmental conditions.
• Sitting for extended periods.
• Utilizes close visual acuity for working with computers and equipment.
• Must be able to perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA.

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"We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class."

Cook will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state/province and local law.