Customer Service/Administrative Assistant (Administrative)
This position is responsible for assisting members with their immediate needs via telephone, email, and in person. This may include; but not limited to, giving information on the facility, products, and services, assisting with reservations, and collecting payments. This position is the first contact for members and customers in the marine store and is responsible for assisting customers at point-of-sale, and organizing and receiving inventory. The position also works closely with the Dockmaster assisting with reservations, and insurance compliance tasks; as well as assisting the General Manager with inventory management, accounts payable tasks, and miscellaneous office tasks. Additionally, the position is responsible for managing the boatyard schedule including assisting customers with scheduling, ensuring paperwork is complete, and billing.
This office environment is fast-paced, requiring candidates to effectively multi-task and maintain focus despite frequent interruptions. The ideal candidate will possess strong organizational skills and the ability to prioritize tasks efficiently. Adaptability is crucial, as team members often collaborate across departments to achieve project goals. Excellent customer service and communication skills, both verbal and written, are essential for ensuring clear and concise exchanges of information. A positive attitude and a proactive approach to problem-solving will help individuals thrive in this dynamic setting. We value team players who are eager to contribute to a supportive and innovative work culture.
Essential Duties and Responsibilities
Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfullyResponding to member questions and needs via phone, email and in personProviding excellent customer serviceDealing with conflict effectively, courteously, and tactfullyAccepting and reconciling daily cash, credit and check payments, and following up with past due balancesRoutine administrative tasks including office leasingProvide information on marina products and servicesAvailable to work overtime when requiredOther duties as assigned by Manager
Safety and Environmental Responsibilities
Follow SHM Safety and Environmental rules and complete required related trainingWear proper personal protective equipment as required for the task or work areaReport all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
High school diploma or equivalent preferredPrior marina experience preferredPrevious customer service experience preferredExtensive computer skillsProficient in Microsoft OfficeAbility to sit for long periods of timeAbility to lift 10 pounds
Minimum Soft Skill Qualifications
Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously with fellow teammates and membersContinuously follows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerGladly provides responsive, and high level of service to our teammates and membersEagerly puts forth the extra effort to accomplish dutiesAdapts quickly and efficiently to changing priorities in order to meet teammate or member needs
The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #marinacareers
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Additional disclosures available athttps://shmarinas.com/hr-disclosures/.
