Remote Service Center Representative (Administrative)

Remote Service Center Representative

DuPont Community Credit Union (DCCU); is currently seeking enthusiastic and driven individual to join our service center team as a Remote Service Center Representative. This position is designed to be fully remote (work from home) after the successful completion of training that will take place at our onsite location in Waynesboro, Virginia. At DCCU, we go beyond transactions and truly want to help our members achieve financial success by aligning them with the right products and services to help make a difference in their lives. If you have a passion for serving others to help them achieve their financial goals, then this may be the perfect position for you!

What You'll have the Opportunity to do:

• Providing exceptional member service through telephone inquiries to include deposit and loan accounts.
• Matching the right products and services to meet the needs of each member.
• Offers a dedicated career development plan to advance the knowledge and skills in order to provide full service for each member experience.
• Serve as trusted advisors by building strong relationships and always acting in the best interests of our members.
• Inform, educate, and advise members of DCCU's products and services that contribute to their financial health and well-being.
• Execute member requests to include transfers, withdrawals, payments, debit and credit card inquiries, direct deposit transactions, stop payments, etc.
• Trouble shoot and resolve issues that may arise involving the various electronic channels.

What You'll Bring to the Table

• A high school diploma or equivalent.
• Exceptional communication skills with an emphasis on professional and effective telephone skills to uphold quality standards while servicing both internal and external members.
• High aptitude for detailed work and accuracy and the ability to handle multiple tasks efficiently.
• Ability to work effectively as a member of a team and contribute to individual, team and department goals while promoting a positive team environment to include remaining flexible and taking initiative, and a strong regard for confidential and sensitive information.
• Desire to develop and grow in their career.
• Oral and written fluency in Spanish and English are preferred.
• Required minimum home internet speed of 35 Mbps

What We Bring to the Table

• Meaningful work that is highly impactful to the membership and community.
• A supportive work environment that values creativity and innovation.
• Opportunities for development and career growth.
• Access to a competitive salary and benefits, including health insurance and retirement plans.
• Support of work-life balance.
• Community involvement opportunities.

This position is fully remote AFTER the completion of an introductory training period that will take place onsite in Waynesboro, VA.

Founded in 1959, DCCU is a financial leader in the Shenandoah Valley, currently serving over 120,000 members, with over $1.8 Billion in Assets. At DCCU, we go beyond transactions and truly want to help our members achieve financial success by aligning them with the right products and services to help make a difference in their lives. This is a great opportunity to join a well-respected and growing financial institution offering meaningful work that impacts our
community.

Qualified individuals should apply on-line only by Tuesday, March 4, 2025.
On-line applications/resumes can be submitted by visiting www.mydccu.com.
Follow the careers link on the homepage.

At DuPont Community Credit Union our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve.  We are an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.