*PSR- Senior Patient Services Representative- Tulsa Campus (Healthcare)

Senior Patient Services Representative (Sr. PSR) 

At OU Health Physicians Tulsa, patients receive the latest medical advancements expected of a leading university clinic. The services and their experience are delivered by a dedicated team with diverse experience. As a Senior Patient Services Representative, you will act as a customer service agent, ensuring that our customers receive the best experience that can be provided. These individuals are also responsible for providing clerical assistance toward the smooth operation of an outpatient facility. Please see below for an overview of expectations.

Essential Duties: 

• Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
• Schedules patient appointments, either by telephone or in person.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate personnel.
• Prepares and enters healthcare providers¿ schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Inspects the encounter form for completeness and accuracy.
• Copies insurance cards and distributes to the appropriate employee.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc.
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Requests medical records from other facilities.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
• Dispenses supplies as needed.
• Notifies appropriate person when supplies are low and need to be reordered. Types notes and letters for physicians.
• Makes immunization cards. Logs mail receipts according to University policy.
• Sorts and distributes mail.
• Performs various duties as needed in order to successfully fulfill the function of the position.

• Referrals incoming/outgoing: performs pre-visit planning duties such as processing new referrals, obtaining reports, updating status, close and complete and answers questions; after and between visit duties, such as follow up on alerts and documents, send/receive referral faxes, facilitate referrals to other providers, verify insurance, refer internally to OUP, ensure patient is scheduled and notified, track monitor and close referrals, secures referrals to specialists to be seen in the clinic.

Qualifications:

Required Education: High School Diploma or GED, AND: 

• 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer service role.

Preferred Experience: 36 months in a clinical enviroment. 

Working Conditions:

• Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion.
• Environmental: Standard Office Environment.

Knowledge, Skills & Abilities:

• Customer service.·       
• Ability to communicate verbally and in writing.·       
• Ability to resolve problems in a timely manner.·       
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)·       
• Ability to multitask and meet deadlines.·        
• Ability to maintain patient confidentiality.·       
• Ability to enhance professional growth and development through in-service meetings and education programs.

Equal Employment Opportunity Statement:  The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Why You Belong at the University of Oklahoma: The University of Oklahoma, fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.