IT Help Desk (Information Technology)

Base Pay: $21.00-$26.40/hr
JOB SUMMARY
Under the supervision of the CIO, this position is responsible for providing telephone and direct IT help desk support. Services provided will include first line basic trouble shooting, problem resolution and general support to staff seeking technical support for telephones, computers, audio visual devices, software, user logons and various other information technology related systems and devices.

JOB DUTIES AND RESPONSIBILITIES

Promote a positive working relationship with SCHC staff.
Represent SCHC in the most positive manner.
Act as the initial information technology technical customer support point of contact.
Provide assistance as needed for the IT staff.
Utilize the trouble ticket system to track issues and escalate as necessary.
Interact with IT staff to assure integrity, security, and performance of SCHC systems.
Assist with installing, administering, and troubleshooting computer hardware including, personal computers, printers, and related peripherals on site and remotely.
Assist with installing, administering, and troubleshooting computer software including Microsoft Operating Systems, MS Office suites, and organizational software programs.
Assist with maintaining software solutions and hardware driver updates from vendors and manufacturers.
Assist with implementation of software updates/upgrades and changes.
Provide quality customer care in a fast and efficient manner.
Monitor and respond to help desk calls and provide technical support to the end user.
Assist with providing technical training for computer systems to the clinic staff as needed.
Prioritize work requests to best serve organizational needs.
Assist with researching technological applications and procedures as needed.
Assist with asset and inventory management.
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Working knowledge of computer hardware and networking components.
Computer literate in MS Windows 7 and above, as well as Office Suites.
Problem solving aptitude to recognize, diagnose, and implement solutions to user inquiries and equipment problems.
Prioritize workload and manage time effectively.
Ability to analyze user and network-related problems and implement solutions.
Exceptional written and oral communication skills.
Exceptional interpersonal skills.

EDUCATION & EXPERIENCE

Experience with MS Windows Desktop and Server operating systems.
Experience in MS Office with emphasis on MS Word, Excel, and Outlook.
Experience with trouble ticketing systems.

PREFERRED QUALIFICATIONS

Experience with MS Active Directory.
Experience with an EHR.
CompTIA A+ certification.

BENEFITS
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.

Competitive wages
Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with matching employer contribution
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Supplemental Insurances
Flexible spending account
Paid vacation
Paid sick
Paid holidays
Paid CME time and CME allowance
Employee assistance program
Jury duty pay
Bereavement pay
Prescription discount program
529 college savings plan
Educational reimbursement program
Gym membership discounts
Free subscription based app for meditation and sleep
Free telemedicine service for benefit eligible employees