IT Support Assistant (Information Technology)

Assist the System Administrator by providing technical support to users. Install, configure, and troubleshoot hardware and software issues, maintain computer systems and networks, set up user accounts, respond to technical inquiries, and assist with overall IT administration tasks. Must be able to properly document support, repair, and project activities using a helpdesk ticketing system. In general, to free the system administrator from some of the day-to-day issues so he/she can focus on larger projects and IT initiatives.