Senior Services Manager (Manufacturing)
Key Duties and Responsibilities:
1. Develops and executes service line strategies in support of the Market segment strategy. Champions new service solution growth projects to meet market/customer needs and manages new service line extensions.
2. Growth focus
- Solution design to add value to solve customer problems
- Commercial lead with customer presentations and interactions
- Partner with commercial sales to execute growth strategy
3. Monitor and understand competitor's strategies and develop response to those strategies. Own strategy for RSC/IND market. P&L responsibility
- Solutions pricing/margin lead
4. Oversight over asset management market team
- Drive strategy and build on asset management services value for customer growth
5. Partner with systems manager
- Ensure system supports needs of growing business
- Provide direction on system and reporting needs to drive value
6. Manage direct reports, including performance and development.
Other duties as assigned.
Performance Measures and Outcomes
1. Deliver service group revenue and gross margin targets
2. Development and execution of service line strategies
3. Creation of new service development pipeline and execution of established targets
4. Management and career development of direct reports
Education/Certification
Level Required: Bachelor's Degree, Business, Marketing, Finance or Engineering
Level Desired: Master's Degree in Business
Description: Experience in lieu of education may be considered
Work Experience
Required: 5-7 years of relevant experience. Direct report management experience
Desired: Service Management experience from within heavy industrial manufacturing, metal fabrication, - automotive packaging products, food and beverage or packaging preferred; experience in other market segments, also considered.
Additional Knowledge, Skills, and Abilities
1. Ability to communicate product information and make professional sales presentation.
2. Ability to present to customers, internal and external.
3. Ability to solve problems with cross functional teams.
4. Ability to manage multiple projects simultaneously to completion.
5. Ability to interact with and lead teams to support the overall company and product line initiatives 6. Ability to assess employee performance and coach and develop others.
7. Availability outside of normal business hours.
Ability to lead by example.
Travel Requirements
15-35% travel as needed to support assigned product lines, including customer sites, trade shows, sales calls and manufacturing plants.
Valid driver's license required/Motor Vehicle Report Required
For HR use only
Physical Requirements
The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Motion Parameters
While performing the duties of this job, the employee is regularly required to use their hands; reach with hands and arms; and talk or hear.
Work Environment
Office environment; customer/plant environments while traveling
Strength Guidelines
Occasionally team lift 30-50 lbs
Vision/Hearing Requirements
Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
Other
May be exposed to manufacturing environments; extended periods of sitting and standing
