Software Support (Information Technology)

Job Responsibilities
Ability to work with multiple groups within sales, service, and engineering.
Train customers on new software, and provide ongoing support
Setup customer accounts through data provided by the customer
Check customer provided cards and match them with readers
Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan
Document issues and suggest improvements on features and processes
Collaborate with the engineering and product management teams to help reproduce and resolve issues

Qualifications
Highschool degree or GED
Strong computer skills including office products such as Excel and Word
Exceptional verbal and written communication skills
Excellent troubleshooting skills
Good work ethic
Team player
Passion for product quality and a positive user experience
Ability to learn quickly and manage priorities in a fast-paced development environment