Digital Development Manager (Administrative)
Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members' financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.
Centra has an opportunity for a Digital Development Manager at our National Road location in Columbus, IN. The Digital Development Manager is responsible creating value through meeting branch growth through business and market development. This position is responsible for Team Member development and coaching duties; ensures positive Member engagement standards through Member Value Creation; delivering loan growth, deposit growth, and Membership growth within budgetary requirements; and oversight of branch in a safe and sound manner in compliance with policy and procedure.
Spanish/English interpreters may be eligible for an interpreting differential.
ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.
* Promotes growth and development of the branch. Perform functions to lead and manage branch activities and Team Members in accordance with Member Value Creation focused goals.
* Cultivates new Membership, lending and deposit growth opportunities through effective management of digital account opening software, lending cross-sell software, digital lending software and outbound calling.
* Collaborates with key lines of business to achieve optimal sales objectives and interdepartmental referrals.
* Oversees the day-to-day operations of the Retail Team Members through the supervision of the branch in the areas of performance management, Member engagement coaching, training and development, and demonstrating and cultivating Centra's Vision, Mission, Culture and Core Values.
* Oversees value creating initiatives, maximizing non-member facing time by actively delegating and participating in opportunities to create additional value through activities such as support of Retail Branch offices, outbound calling and communications, or otherwise directed leadership.
* Leadership oversite and subject matter expertise of branch operations, safety, security and new account procedures and policies. Complies with all Credit Union policies and procedures, applicable laws, and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Improves department operational efficiency and service quality while ensuring operational alignment with Centra and industry standards.
EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)
Bachelor's Degree in Related Field
A minimum of one year up to three years of similar or related experience, including preparatory experience.
Centra is an Equal Opportunity Employer.
Education
Required- Equivalent combination education & experience or better
- Bachelors or better
- 1-3 years related experience or better
Licenses & Certifications
Required- Mobile Device
- NationMultistateLicensing
Skills
Preferred- Network/Cultivate/Relationship Building Skill
- Balancing
- Communication
- Computer Skills
- Loan & Interest Rate Knowledge
- Math (Numeracy)
- Comprehension of Procedure/Process/Policy
- Reading Comprehension
- Sales Skills
- Process Transaction quickly/accurately
