Vetsource

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IT Support Analyst I (Architecture)



Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we're constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR
IT Support Analyst I

The IT Support Analyst I is a Tier I IT Service Desk role. They provide technical support to internal end-users related to laptop, desktop, VPN, SaaS-based telecom, and proprietary software. Responsibilities include onboarding, offboarding, imaging, shipping, configuring, installing, and maintaining hardware and software systems for both on-site and remote Vetsource associates.

This position is a full-time onsite role based at our Pharmacy Warehouse in Harrisburg, PA.

WHAT YOU'LL DO

  • Help manage ServiceNow ticket queue and team Slack channels, respond to associate escalations and technical queries, and resolves issues efficiently

  • Escalate issues and coordinate referrals to appropriate personnel as necessary; notify stakeholders of status updates and ticket closure

  • Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment for new hires, moves, and user requirements changes

  • Maintain, utilize and contribute to documentation related to processes, procedures, and protocols

WHAT YOU BRING

  • Associate's Degree in computer science, computer information systems or a related field. Experience may be considered in lieu of education

  • At least 2 years of experience with IT/Software Support

  • Experience with remote assistance software

  • Must have a strong technical aptitude and must be a quick learner with the ability to understand software workflow capability and constraints

  • Excellent customer service and communication skills, both verbal and written

  • Strong organization and time management skills, with the ability to work independently

  • Working technical knowledge of current IT best practices, operating systems, and standards

  • Excellent technical knowledge of PCs and desktop hardware

  • Desire to learn, improve performance, and ask questions

  • Ability to maintain professional demeanor under stress

Preferred Experience and Qualifications:

  • Apple/MAC experience

  • A+ Certification

  • Google/Microsoft Administration

  • Active Directory experience

WORKING CONDITIONS

  • Environment where dogs are present if in the office

  • Lifting and shelving items weighing up to 50 pounds repeatedly

  • Ability to work standing on pressurized concrete for long periods of time

  • Occasionally stooping, lifting, and/or bending

  • Occasionally reaching overhead and using a step ladder

#LI-Onsite #LI-IL1

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

  • Competitive pay and benefits including medical, vision*, dental, and life insurance
  • Employee Assistance Program
  • Pet insurance* and Virtual vet care
  • PTO, Holidays, Floating Holidays, and Volunteer Day
  • Retirement Savings Plan (401k/ RRSP) with employer matching program
  • Paid parental leave
  • Flexible scheduling and remote work where possible
  • The opportunity to join one of our Associate Resource Groups, and fun company events!
     

* For Canadian based associates these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource's Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay Range (US based applicants): $22.89 - $27.00 / hour

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com

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