Centralized RN Case Management Coordinator (Healthcare)

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Centralized RN Case Management Coordinator  in Anaheim, CA.

Provide centralized case management including follow up care in accordance with Planned Parenthood regulations. Monitor follow up of abnormal labs, diagnostic studies, laboratory test results, and external care referrals in accordance with Planned Parenthood regulations and protocols and Board of Registered Nursing. Assist in management and follow-up of high-risk patient cases as requested by the Medical Director. Provide back-up and support for case management functions that must be performed by a licensed nurse, including follow up of all positive lab results assigned to the case management department. Participate in activities related to incident reporting including external reporting to ARMS. Provide support to the clinical staff by receiving calls from patients with clinical concerns, when clinician is not immediately available.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions:  Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

 

• Provides standardization of centralized patient case management of abnormal labs, telephone encounters and follow-up for all affiliate centers according to PPFA and PPOSBC's Medical Standards and Guidelines. Ensure compliance with PPFA protocols for follow-up.
• Report incidents through the AIMS reporting system as assigned. Update log of incident reports as entered.
• Review Melody schedule to identify patients that did not show for their appointment and initiate follow up if needed.
• Answer health related questions from patients during business hours.
• Schedule appointments and screen as needed for family planning/primary care including but not limited to contraceptives and abortion services as needed.
• Provide medication abortion follow up.
• Assist in management of high-risk cases including expediting the referral process for
• high-risk cases, assisting the patient in identifying funding for their care, and reviewing and scanning records of evaluations done outside the affiliate.
• Cross train in additional case management tasks and provide coverage and assistance to other members of the case management team as needed.
• Working collaboratively with Department of Public Health with linkage of care and services for patients with abnormal reportable labs.
• Assigned as Centralized RN to assist health centers with tasks such as hospital transfers and following up with patients.
• Maintain electronic logs related to Incident Reporting, triage calls, and follow-up.
• Attend meetings at both on and off-site locations as needed.
• Other duties as assigned by Supervisor/Director of Case Management
• Required to take after hours call, as needed.
• Collaborate with Clinicians/Providers as needed to ensure quality care regarding patient follow-up including but not limited to scheduling appointments, coordinating outside referrals and outcomes.
• Keep Clinician/Supervisor apprised of any problems, incidents or potential problems involving patients or staff as relates to any services.

 Non-Essential Functions:

• Other duties as assigned

 PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below.  Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others' voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people's time and commitments.
• Empathetic: Demonstrates interest and understanding in other people's feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Strong commitment to the mission, policies, goals and philosophy of Planned Parenthood.
• Strong commitment to quality healthcare and excellent customer service.
• Excellent written and verbal communication skills.
• Ability to demonstrate mature judgment, initiative and critical thinking.
• Accuracy and attention to detail essential.
• Demonstrated proficiency in use of Microsoft Word, Excel and EMR (electronic medical record).
• Familiarity with CDC guidelines and state regulations related to STIs and other infectious diseases.
• Working knowledge of the Case Management personnel daily functions.
• Maintain professional demeanor at all times.
• This position requires an employee to have a valid CA driver's license, a reliable means of transportation and carry current auto insurance in compliance with the minimum requirements of the California Vehicle Code.  
• Availability to work flexible hours, as required to meet clinical and operational needs such as working a weekend day

 

 Licensure and/or Certification Requirements:

• Valid California Registered Nurse's License
• CPR Certification

 Minimum Education:

• Associate's Degree in Nursing

 Minimum Work Experience:

• One or more years of clinical experience, including case management preferred.

Language Requirements/Preference:

• Bilingual in Spanish is preferred. 

Other Requirements:

• Ability to work independently and multi-task.
• Ability to work under standardized protocols and procedures.
• Excellent interpersonal, problem solving and communication skills

 Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.

Salary Minimum: 89556Salary Maximum: 103021