FhitDesk (Finance)
New York Sports Club and our family of brands, including Fhitting Room, is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.
ROLES AND RESPONSIBILITIES
Effectively provide client relations and studio operations support. Fhitting Room@NYSC needs customer-minded rockstars to help deliver Fhitting Rooms signature five-star service. While mornings are key, shift times may vary, so flexibility is essential.
Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.Provide a legendary member experience by consistently delivering a high level of service to all who enter the club.Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.Positive and hard-working individuals who are extremely organized, efficient, and forward-thinking problem-solvers.Provide a seamless check-in and post-class process, providing help and support as needed, ensuring every human feels welcome and comfortable.Ask questions to determine client needs; be well versed in our packages and memberships to match clients with the option best suited for their needs.Act as a brand ambassador, in person and on the phone.Clearly and enthusiastically communicate the format and benefits of our HIT classes.Convert lookers to bookers!Conduct studio tours with new clients-we sweat the small stuff and this is an excellent way to develop relationships with clients.Support clients buying merch and reserving classes using our point-of-sale system, respond to email inquiries, answer phones, and assist Operations Managers with the day-to-day studio needs.Proven ability to work directly with the client when immediate action is needed.Assist with inventory, studio cleaning, and opening/closing checklists.Business projects as outlined by managers.Additional duties as assigned.
QUALIFICATIONS + EXPERIENCE
1+ years of face-to-face customer service experience, preferably in a gym or retail environment.Current CPR/AED certificationFlexibility and responsiveness a must.Exceptional interpersonal skills and attention to detail.Good with people, names and faces.Strong interpersonal and communication skills: deliver energy and insight.Must be available to work flexible/non-traditional hours (including weekends and some holidays). Willing to work early morning, evening and/or weekend hours.Ability to proficiently use our POS and membership system, timekeeping and any other computer programs required to meet the business needs of the customer. Mariana Tek experience a plus.Successful track record of working in a team-oriented environment.Ability to handle challenging member issues with patience, tact, and the utmost professionalism.Demonstrated communication and interpersonal skills.Prolonged periods of standing and working on a computer during the shift.Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company.
