Manages data operations solutions and services, and acts as the primary contact for Data Operations Center stakeholders / internal customers / clients regarding daily service delivery and overall satisfaction. Establishes and maintains quality standards for existing products and services.
What you will do
Developing intelligent, insightful reporting on the key drivers of our business and our ability to orchestrate customer success
Partnering with internal stakeholders across Data Operations Center ecosystem and disciplines to share findings from deep dive analysis, particularly opportunities for quality improvements and cost savings
Present recommendations to leadership that drive improvement of the data quality customer experience and overall health of Data Operations Center operations
Drive effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Partner with internal teams on enterprise growth initiatives by providing pro-active analysis and recommendations that align to Operations initiatives
Demonstrate leadership capabilities to junior team members
Collaborating with Operations Management teams to implement solutions that enrich customer experience
What experience you need
Bachelor's degree (B.A. or B.S.) required
5+ years' of experience in technical data analysis and reporting
Data Wrangling, Data Visualization, Data Analysis. Tableau certification is a plus.
Proficient in data visualization tools including Tableau and Looker Studio.
Consistent with Equifax's 3/2+2 flexible work framework, a willingness to work Tuesday, Wednesday, Thursday in Equifax's Atlanta-based office
What could set you apart
Excellent analytical capabilities and demonstrate the ability to solve complex problems and identify breakthrough actionable insights.
Broad business Ops knowledge and business savvy
Effective communications skills that effectively explain complex analyses and enable relevant, action-based conclusions and recommendations
This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT, EAD extension support.