Virtual Medical Assistant (Administrative)
THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.
MISSION | To provide our patients with a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.
VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.
VALUES | “T.R.I.B.E.”
TEAMWORK. Collaborating to create a meaningful OnePeak experience
RESPECT. Listening without judgment and communicating with positive intent
INFORMED. Communicating, educating, and owning essential information
BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
As a member of the OnePeak team, your goal will be to keep our patients as happy and healthy as possible! This role will require you to perform a variety of tasks including, but not limited to, the duties listed below. In this position you will work collaboratively with all internal and external staff to support patient care, exhibiting flexibility, and a can-do attitude. We are a wellness-oriented office so education is VERY important! This means all staff must take time to learn about our approach to wellness and how it impacts our patients' lives, so they can speak confidently and passionately when talking to patients about OnePeak!
VIRTUAL MEDICAL ASSISTANT DUTIES:
- Work as a Medical Assistant for the selected clinics
- Clinic support with provider inboxes, tasks, portals, inbound referrals, outbound referrals
- On occasion may assist with telehealth visits, assisting with all aspects of chart entry into the patient's chart, chart prepping of notes prior to visits and collection of lab reports to go with each chart prepper, confer with the provider prior to a patient visit with any incomplete orders or labs, assist with starting chart notes and scribing notes provided by the provider after each patient visit
- Calling and Emailing lab and procedure test results
- Perform other related work as required by the provider or manager
- Exercise problem-solving and conflict resolution skills when handling patient complaints
- Scheduling when necessary with necessary insurance collection, etc.
- Attend scheduled department staff and clinical meetings
- Perform all duties and services in full compliance with OnePeak Medical's Employee Handbook
- Perform all duties in support of successful EHR/EPM implementation
- Perform other duties as may be required with proper training or assistance
- Additional responsibilities as needed or required by OnePeak Medical
QUALIFICATIONS:
- Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA
- Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills
- Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive
- Must be highly flexible; able to accommodate changing needs of the department
- Well-developed verbal and written communication skills in English
- Knowledge of basic math and modern office procedures
- Ability to work well under pressure with minimal supervision
- Proven flexibility and willingness to handle a variety of tasks
- Knowledge of medical equipment, procedures, examinations, treatments, and diagnostic tests
- Ability to maintain records and record certain results
EDUCATION AND EXPERIENCE:
- Graduation from high school or equivalent - Required
- Recent medical assistant experience, minimum of 6 months - Required
- CMA certification - Strongly preferred
Full-Time Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) Retirement Plan with Company Match
- Voluntary LTD, FSA, Accident, Critical Illness
- Paid Time Off and Paid Holidays
- Peak Bucks (Employee Gift Fund)
- Employee and Family Discounts
- Paid Parental Leave
