Technology Support Technician - Charleston (Information Technology)

The Spinx Company, a premier employer of South Carolina, operates over 90 convenience stores in North & South Carolina and employs over 1,600 associates through its stores, food operations and related businesses. Spinx is passionate about fulfilling people's everyday needs by providing quality services and products in a clean, safe, and convenient environment.
We operate in a fun and respectful manner that balances profit, community involvement, and environmental awareness while valuing our on-the-go customers, partners, and team of employees.
Benefits:
Paid vacation after 60 days
401k Retirement Plan
Weekly fuel discount
Holiday Savings Club
Annual Reviews
Health Insurance
Dental/Vision Insurance
Short Term Disability
Tuition Assistance
Scholarship Opportunities
JOB SUMMARY: Technology Support Technician I position provides troubleshooting and support for various technology devices and systems, such as Point of Sale (PoS) systems, network hardware, telephones, computers, printers, and handheld devices. The technician will participate in an after-hours on-call rotation and comply with Technology policies.
Essential Duties and Responsibilities: List in order of importance and percentages equal to 100%; other duties may be assigned:
Technology Support (90%)

Provide support, installation, and maintenance for technology devices and systems.
Follow IT policies and procedures to ensure compliance and consistency.
Document work for change management, workflow, and review purposes.
Collaborate effectively as part of a team to resolve issues and support technology needs.
Participate in an after-hours on-call rotation for support coverage.

Professional Development (10%)

Engage in continuous professional development and skill enhancement as guided by the manager or business needs.

Knowledge & Skill Requirements:

Must have experience with technology devices, components, and their functions.
Experience with technology troubleshooting methodologies and knowing when to escalate issues.
Proficiency with business productivity software (e.g., Microsoft Office).
Strong written and verbal communication skills.
Strong understanding of customer service orientation.
Strong aptitude for learning new tools and technologies.
Ability to follow predefined processes and guidelines.