Customer Service Representative II (Finance)
- 3-5 years Customer Service experience, door industry preferred
- High School diploma or GED required.
- Highly proficient with Microsoft office suite required.
- Action Oriented
- Communicates Effectively
- Manages Ambiguity
- Resourcefulness
- Plans and Aligns
- Optimizes Work Processes
Core Competencies
- Customer Focus
- Drive Results
- Collaborates
- Instills Trust
- 3-5 years Customer Service experience, door industry preferred
- High School diploma or GED required.
- Highly proficient with Microsoft office suite required.
- Action Oriented
- Communicates Effectively
- Manages Ambiguity
- Resourcefulness
- Plans and Aligns
- Optimizes Work Processes
Core Competencies
- Customer Focus
- Drive Results
- Collaborates
- Instills Trust
- Manage medium to large accounts (80K a year and up)
- Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
- Perform order entry at both sales invoicing level and request for products from supply plants.
- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
- Act as a liaison between Nation Serve and plant departments, gather the necessary information and respond appropriately.
- Process all necessary paperwork for the daily operation of Nation Serve as required including dealing with all warranty issues and follow through to resolution.
- May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
- Provide technical assistance for customers.
- Manage medium to large accounts (80K a year and up)
- Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
- Perform order entry at both sales invoicing level and request for products from supply plants.
- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
- Act as a liaison between Nation Serve and plant departments, gather the necessary information and respond appropriately.
- Process all necessary paperwork for the daily operation of Nation Serve as required including dealing with all warranty issues and follow through to resolution.
- May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
- Provide technical assistance for customers.
