Customer Success Intern (Operations) - Summer 2025 (Creative Design)
Location: Austin, TX or Atlanta, GA
Duration: June 2, 2025 to August 8, 2025
Department: Customer Growth
This role is a hybrid position located at our offices in either Austin, TX or Atlanta, GA. Candidates must be able to be on site in the office at least 3 days per week. The internship is from June 2, 2025 to August 8, 2025 and candidates must be available for the duration of the program.
About the Role:
We are looking for a highly motivated Intern – Customer Growth Operations to join our Customer Growth team for a few months. This role is perfect for a recent graduate or a final-year student who is eager to gain hands-on experience in data-driven customer success strategies. You will support our team in managing reports, analyzing customer adoption trends, building forecast models, and driving insights into product ROI and renewals.
Key Responsibilities:
Assist in building and managing customer success reports to track KPIs and customer engagement.
Develop and maintain forecast models for customer retention, renewals, and expansion.
Work on renewals models, helping identify risk factors and renewal opportunities.
Analyze customer adoption and product usage trends to drive insights for customer engagement strategies.
Support in measuring Product ROI, helping demonstrate the business value of our solutions.
Collaborate with the Sales, Customer Success, and Finance teams to streamline operational processes.
Present data-driven recommendations to improve customer retention and overall customer success effectiveness.
What We're Looking For:
Recent graduate or final-year student in Business, Economics, Data Analytics, or a related field.
Strong analytical skills with experience in Excel, Google Sheets, or BI tools (Tableau, Power BI, Looker, etc.).
Basic knowledge of CRM systems (Salesforce, HubSpot, or similar) is a plus.
Familiarity with forecasting models, financial modeling, or data analytics is an advantage.
Ability to work in a fast-paced environment and manage multiple tasks.
Excellent communication and presentation skills.
Passion for customer success, data analytics, and operational efficiency.
What You'll Gain:
Hands-on experience in customer success operations in a growing tech company.
Exposure to real-world data analysis, forecasting, and strategic decision-making.
Opportunity to work cross-functionally with Customer Success, Sales, and Finance teams.
A chance to contribute to high-impact projects that directly affect customer engagement and retention.
Mentorship and professional development in customer success and sales operations.
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we will achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
