Sr Manager, Global Business Operations (R&D)
Location: California, United States of AmericaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Thales CPL is seeking a highly motivated Sr Manager, Global Business Operations to drive strategic initiatives, enhance messaging for business reporting, and deliver actionable insights for our Application Security (AppSec) product line. In this role, you will play a pivotal part in aligning business priorities, reducing churn, increasing sales growth and optimizing pricing and packaging strategies by leveraging data, cross-functional collaboration, and strategic reporting.
Key Areas of Responsibility
Develop and deliver impactful AppSec business reporting focused on performance metrics and forward-looking outlooks.
Collaborate with the New Sales organization to identify opportunities for growth and deliver insights that drive sales strategies for AppSec products.
In partnership with PMM and Pricing leaders, evaluate packaging options to enhance customer value while driving revenue growth.
Partner with Product and Sales teams to test and refine pricing and packaging strategies based on customer feedback and competitive analysis.
Work closely with the Customer Success Management (CSM) organization to develop "get well" plans and reduce risk for at-risk customers.
Design and implement dashboards to monitor pipeline metrics, churn trends, and key performance indicators (KPIs).
Provide data-driven insights that enable functional leaders to streamline processes to enhance the effectiveness of sales, product, and customer success initiatives.
Minimum Qualifications
Proven experience in product strategy, analytics, or a related field, preferably within SaaS or cybersecurity.
Strong analytical skills with the ability to translate complex data into actionable insights.
Excellent communication and presentation skills, with experience creating impactful external messaging materials.
Familiarity with sales enablement tools, dashboarding platforms, and CRM systems (e.g., Salesforce, Tableau, etc.).
Demonstrated ability to build partnerships across cross-functional teams, including Sales, Product, and Customer Success.
Strategic thinker with a results-driven mindset and the ability to prioritize competing demands effectively.
If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.
What We Offer:
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
Company paid holidays and Paid Time Off.
Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.
Why Join Us?
Say HI and learn more about working at Thales click here
#LI-VL1
#LI-Remote
This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.
