Allergy Technician (Healthcare)

Advanced ENT & Allergy, a long standing member of the Louisville and Southern Indiana healthcare community, is seeking to add hard-working, patient-oriented people to our Allergy Technician Team. As a growing mid-size practice, our company is large enough to have solid processes in place, but still maintain the small-office feel. A recent partnership with Southern Ear, Nose, Throat and Allergy (SENTA) physicians, a leading community of physician-led and patient focused practices, has brought additional growth opportunities to our team. Advanced ENT & Allergy is a busy practice providing a full spectrum of ENT care as well as a full complement of head and neck surgery. Our 13 Otolaryngologists and Board Certified Allergist utilize the latest technology, research and patient care techniques to create a top tier patient experience.

Allergy Technicians play an integral role in patient care and are responsible for allergy related testing/treatment procedures. They are also the communication link between the patients and physician. Our allergy department is fast-pace where attention to detail and basic math skills will be frequently utilized. Team members are assigned a home location in Louisville, KY, howevertravel to all company locations will be required as part of our team's focus on ensuring our full team is supported and our patients taken care of.

JOB RESPONSIBILITIES:
Technical:
Allergy testing (foods, inhalants, chemicals, IDT, intradermal and sublingual).Calculate and mix treatment sets for immunotherapy.Prepare testing and treatment boards and maintain.Administer routine allergy immunotherapy; answer questions & educate patients regarding allergy services.Determine if a patient is having a reaction and follow protocol.Triaging phone calls and giving instructions for refer to physician, if needed.Checks voicemail and returns patient calls.Administer emergency medications (SubQ or IM).Prioritize task consistently; follow through with all tasks.Communicates to the patients, physicians, peers and Manager in a clear, concise manner.Organize testing and injection rooms; maintain supplies.Cover the Serum Coordinator responsibilities when he/she is out of the office.Checks & maintains ER medications & equipment by providing details to manager for ordering.Calls Rx for Epi-pen and syringes according to protocol.Follows all HIPAA regulations.Maintains education requirements for job (CPR, Safety, Infection Control, etc.), if required.Phlebotomy, centrifuge blood, and complete forms to mail specimen to the lab.Notify patient of test results.
Clerical:
Documents accurately in EMR and the paper chart in a clear, concise, factual manner.Responsible for charging, coding and posting each procedure accurately.Documenting all phone messages in EMR.Obtains Medicaid authorizations or referrals for serum and document in EMR.Assist during injection hours, including but not limited to: answering phones; pulling serum; pulling and filing charts.Verifies patients' insurance benefits for all allergy procedures.Organize serum list and email to Serum Coordinator.