*Bilingual* Eligibility Services Clerk (Finance)

The County of Riverside's University Health System (RUHS) is seeking a Bilingual Eligibility Services Clerk to join the Eligibility - MISP team. Key responsibilities for this position include performing clerical duties and providing excellent customer service. You will support Eligibility Specialists by assisting with data collection and screening processes. Under general supervision, performs specialized clerical work either in the determination of eligibility of applicants and clients for public social service aid or in the determination of basic social services plans; performs other related duties as required. Please note, that based on the number of applications received, this posting may close without notice. The location for this position is to be determined, between RUHS Medical Center and the Main Office ( 7898 Mission Grove Pkwy S Ste 200, Riverside, CA 92508 ). This position will require bilingual proficiency in Spanish, potential candidates will be subject to a language proficiency assessment.

The Eligibility Services Clerk classification can be allocated to either the Department of Public Social Services (DPSS) or the Riverside University Health System (RUHS), and reports to an appropriate supervisory or manager level position. Incumbents assist Eligibility Specialist's working for the MISP Program in determining initial and/or continuing eligibility of applicants and clients for income maintenance programs. Incumbents have primary responsibility for obtaining and verifying factual information required for eligibility determination or development of basic social services plans, using a variety of standardized forms, and following established rules, regulations, policies and procedures. The Eligibility Services Clerk is distinguished from the Eligibility Specialist in that the former does not have primary responsibility for eligibility determination or authorization of social service plans.

Work Schedule: (subject to change upon department needs and will be discussed during the interview.) *
5/40: Monday- Friday 8:00am-4:30pm

Meet the Team!

The Riverside University Health System is here for you when you or someone you love needs help to achieve and maintain a life of whole health wellness and recovery. Can you see yourself here?• Conduct pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.

• Give applicants standard forms and request that routine verifications be returned with completed forms; review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.

• Record verifications of birth, income, property, and other required information according to standard procedures.

• Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner responsible for the case; file required forms and verification in an established filing order.

• Complete notices of action and other required forms following eligibility determination; accept late income reports from clients reviewing them for completion and accuracy.

• Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.

• May prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics. OPTION I
Experience: Six months of clerical experience in a public social services agency, preferably involving making mathematical computations.

OPTION II
Experience: One year of clerical experience which involved substantial work involving public contact, interviewing, math computations, or completing complex forms.

ALL OPTIONS
Knowledge of: Modern office procedures including filing and operating standard office equipment.

Ability to: Understand and follow written instructions and guidelines; perform basic arithmetic computations; perform general clerical work and quickly learn the specific operations of the department; maintain records; effectively interview applicants and clients to obtain personal, family and financial information, and to accurately record this information; work cooperatively with the public and with departmental staff.General Information

Questions regarding this recruitment? Please contact Xochitl Sanchez via email at xsanchez@rivco.org .