Store Manager (Project Management)
POSITION SUMMARY: Responsible for all operations at Birkey's Farm Store location including financial, sales, customer service and all related employee matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
- Develop annual business plan, goals, and budget with the assistance of all department managers.
- Continually monitor actual company performance and compare with budget and the general business environment, making adjustments when necessary.
- Manage inventory levels to ensure profitability.
- Maintain an effective sales control system (using Birkey's quote sheets, cost analysis forms, daily contact reporting, customer profiles etc.)
- Assist in the development and implementation of an advertising program for assigned division.
- Monitor customer satisfaction and make corrections whenever necessary.
- Ensure all employees understand the importance of excellent customer service and how all employees impact the customer and the image of the company.
- Determine and ensure proper staffing levels in all departments.
- Provide guidance and training to all department managers.
- Monitor company-wide compliance concerning all governmental regulations (e.g. OSHA, EEOC, ADA, EPA, USDOT, etc.
- Maintain involvement with or in associations that deal with our customer base.
- Properly prepare and execute all sales, financing, and warranty documentation in an accurate and timely manner.
- Support and ensure compliance with all company and employee policies.
- Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws.
- Responsible for hiring and supervision of all department managers including interviewing, directing work, appraising performance, discipline and termination.
- Responsible for addressing complaints and resolving problems of all employees and customers.
- Maintain a safe working environment and adhere to company safety program at all times.
- Responsible for other duties as assigned.
Customer Service Responsibilities:
- Ensure every customer is satisfied with the products, services and support of all staff.
- Resolve customers concerns efficiently and effectively.
- Promote a positive attitude at all times.
- Maintain a professional appearance and demeanor.
- Exhibit Birkey's high level of customer service on a daily basis.
- Acknowledge appreciation of clients and customer.
This organization reserves the right to revise the essential position functions as the need arises.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Individual should have a bachelors degree or its equivalent. Should be able to set work priorities and work independently in the absence of supervision and be able to understand and carry-out oral and written directions. Must have the ability to maintain high degree of motivation in team members to retain focus of providing highest level of customer satisfaction.
The individual should have 2 4 years of related experience, steady work record, and must be able to perform each of the essential position functions.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to get around the dealership and grounds for various tasks.
- The employee would normally lift or move 10 lbs., frequently lift or move up to 25 lbs. and occasionally lifts or move up to 75 lbs.
- Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
- Ability to be on ones feet for extended periods of time.
- Ability to operate equipment or other power equipment as necessary.
- Must meet health assessment requirements.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes and noise.
- The noise level in the work environment is usually moderate.
- While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.
- While performing the duties of the job, the employee will perform extensive keystroke tasks.
