Director - Adult Crisis Stabilization Unit (CSU) Lawrenceville, GA. (Personal Services)

View Point Health

Job Title: Director

Job Code: A0117 Director

Shift: Full-time (40 hours per week on average)

Job Hours: Times May Vary

Base Location: Lawrenceville, GA

Division/Department/Program: Adult Crisis Stabilization Unit (CSU) Acute Services

View Point Health is a partner with DBHDD that provides individual and group counseling, medication management, recovery and crisis stabilization services for behavioral health and developmental disabilities. We serve adult clients with psychiatric crisis intervention and stabilization services as well as substance use disorder.

We offer a multidisciplinary approach to treatment services. Our recovery approach is with Dialectical Behavior Therapy (DBT), mental health clinical support services, substance use support and medication management. Our goal is to provide person-centered care and utilize a trauma-informed approach to our client and their treatment.

A Crisis Stabilization Unit (CSU) operates 24 hours/7 days a week (including weekends and holidays) to provide a safe and structured environment for clients experiencing a mental health crisis. The services are like residential treatment but provide a higher level of care due to our acuity of the clients who are in crisis. Our units operate much like a psychiatric hospital.

A client typically stays at the CSU about 5 - 7 days to ensure he/she is stable from the prompting event of their crisis prior to discharge. Clients do not leave the facility during their stay with us.

Additionally, we offer a Temporary Observation Unit (TOU) at the Adult Crisis Stabilization Unit. In our TOU area, we provided evaluation services within a 23-hour period to determine whether an admission to the Crisis Stabilization Unit or inpatient psychiatric facility is needed or if the client would be able to be stabilized with more intensive outpatient (rather than inpatient/hospital) service setting. During time on TOU a client may or may not be on an involuntary status and will be assessed by a nurse, physician, and clinician. A paraprofessional and CPS may also provide services during this time to assess the clients' overall needs and level of care. In addition to the initial assessment, clinicians may also provide crisis intervention services, individual and family counseling services as well as case management to assist in determining client plan at end of their 23 hours stay.

The CSU Director is responsible for leading the CSU team. In addition, this role may have additional duties in support of this program and the agency. All View Point Health employees are responsible for meeting performance evaluations criteria in the following areas: Customer Service, Teamwork and Cooperation, Results Orientation, Accountability, and Judgement and Decision Making.


Duties & Responsibilities:

Meeting with on-site Supervisor teams about Strategic Planning, Budgeting, Productivity, Process Improvements, KPI's and Quality Measures.
Oversees the continued optimal functioning of the unit as well as the quality of the health care provided by all staff on the unit.
Promotes a supportive team environment that represents the mission, vision, and values of the agency and created a collaborative team approach to solving problems.
Consistently promotes staff and patient satisfaction. Provide and experience that exceeds expectations and supports a respectful environment.
Maintains safe and clean working environment by designing and implementing procedure, and guidelines.
Measure accountability of on-site teams.
Facilitate and Document Process Improvement Committee monthly meeting and present quarterly process improvement report to CQI team. Compiles Annual PIC report with tracking and trending as well as identifying areas of improvement with results.
Facilitates unit leadership team meetings and contributes to team effort to manage unit and client concerns by utilizing multidisciplinary team strategies and developing a plan of action to accomplish results.
Maintains a cooperative relationship among unit disciplines by communicating information; responding to requests, building rapport, and ensuring implementation of program/skills groups is sustainable.
Plan and participate in Unit meeting and communication of VPH and Acute Services updates and changes.
Recommends, hires, trains, and evaluates performance of subordinate staff. Utilized coaching and involves subordinates in the identification and solution of program issues and the implementation of required program changes. May develop, implement, and evaluate in-service training for staff. Provides support to members of Leadership Team as needed.
Collects and analyze programmatic data and outcomes to CQI and Audit Documentation Requirements as well as presents/participates in the monthly results at the monthly Medical Director's Meeting.
Supports grant applications for funding related to Acute Services.
Oversees and/or completes performance evaluations of all CSU team members.
Plans and reviews monthly budget as well as responsible for fiscal year budgeting with 5% of budget requirement balancing out resources for all Acute Services.
Participates in scheduled monthly agency Continuous Quality Improvement (CQI) and Team Together meetings and ensures that information is communicated to unit staff as applicable.
Responsible for oversight of recruitment, selecting, orienting, hiring, and training of all staff.
Provides direct supervision to the Unit Leadership Management Team that includes Nurse Supervisor, Lead Behavior Analyst (ASD only), Unit Supervisor, Triage Supervisor/Payroll Specialist, Clinical Lead, Facility Supervisor, and onsite-Provider (as needed).
Assures quality of care by developing and interpreting crisis stabilization policies and procedures measuring health outcomes against standards, making or recommending adjustments. Provides support to leadership to ensure policies are followed and oversees ongoing policy updates.
Maintains up to date knowledge of agency disciplinary policies and procedures. Provides timely coaching to staff that is documented and implements disciplinary actions as needed according to agency policies and procedures.
Maintains up to date knowledge of departmental or facility-wide policy changes and ensures compliance with these policies within their department.
Maintains up to date knowledge of Department of Behavioral Health and Developmental Disabilities (DBHDD) guidelines and Crisis Stabilization Standards.
Maintains professional and technical knowledge by attending training and educational workshops and the Crisis Consortium Meeting as directed by supervisor.
Provides feedback to Acute Services Director to improve the efficiency of the unit and staff.
Responsible for preparing a monthly on-call leadership schedule and is available to unit staff for urgent issues after hours.
This position provides 24 hours on call coverage to the CSU.
Reviews time records submitted by non-exempt subordinates for accuracy and completeness. Applies consistent standards for approval or denial of leave that comply with agency policies and procedures related to use of leave and suggested minimum balances.
Regularly counsels' employees who leave balances or leave us are below standard and/or take other appropriate disciplinary actions.
Ensure that the pay information submitted for each employee is complete and accurate by verifying leave approvals and records of time worked. Promptly notifies the manager and/or the Human Resources office when salaried employees go off the payroll due to resignation or require pay adjustments for leave without pay or other issues.
Complies with legal requirements and agency policies regarding timelines and documentation for Family Leave requests and other requests for leave of absence.
Performance evaluations and PDA for leadership staff.
Follows the Fair Labor Standards Act and all other legal and agency requirements regarding scheduling hours worked and granting of overtime for non-exempt subordinates.
Other duties as assigned.

Minimum Qualifications:
Master's degree in a related area from an accredited college or university AND licensure in the area of assignment AND Two years of related post-license experience OR Master's degree in a related area from an accredited college or university AND licensure in the area of assignment AND Two years of experience at the lower-level Social Worker, Licensed 2 (HCP051) or position equivalent.

Preferred Qualifications:

Master's degree in social work or a closely related field AND licensure in the State of GA as a professional counselor, social worker, or marriage and family therapist at least at the associate level.
Experience serving individuals with autism spectrum disorder.
Experience serving as Director in a crisis setting.

Requirements/Competencies:

Must be able to lift 20 pounds.
Requires long periods of sitting/standing.
Must have valid Georgia driver's license and Motor Vehicle Record in accordance with company policy.
Candidates for selection must pass a criminal background check (including fingerprinting).
Must pass a pre-employment drug screen and subject to random drug screens.
Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities Note: Some positions may require a valid driver's license.
Other duties as assigned.

Benefits (for qualified employees):

State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
Company contributes additional 7.5% of salary to 401(a) Retirement Plan
Generous PTO - plus 9 holidays per year - and a paid Cultural/Spiritual/Service Day!
No employee deduction for Social Security - means more money in your paycheck!
Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology and travel
Qualified employer for Public Service Loan Forgiveness (PSLF)
Clinical supervision, training, and continuing education opportunities available

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.