Lands End Inc
Senior Director Customer Success (Creative Design)
People are the heart of our company, and our doors are open to everyone. As a customer, as an employee - we are committed to creating an inspiring culture that is welcoming, safe, and inclusive for all. Our strength in work and life comes from the combination of our experiences, backgrounds, and talents. It's what we do as people that makes Lands' End a great place to shop and a great place to work.
The Senior Director will be responsible for the overall leadership and operations of the Lands' End Direct to Consumer and Lands' End Outfitters contact centers, with a passion for the delivery of our customer experience. You will provide strong people and business leadership, sound strategic and tactical execution, and a focus on employee engagement and elevating the customer experience. Drive balanced success in the areas of customer service, technology, efficiency, and revenue.
Skills
Leadership Responsibilities
Education & Experience Requirements