National Account Leader - Technology (Finance)

As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 36,000 people, in over 70 countries, dedicated to improving quality of life.

Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world's most complex challenges and deliver more impact together.

Role description:

National scope/location, position can be filled in any North American location where Arcadis has a legal entity.

Lead long-term, sustainable, profitable growth in North America for existing global key client(s) in the Technology Sector. Lead and manage regional account relationships to establish Arcadis as a trusted partner and achieve growth in accounts managed.

Reports to North American Technology Sector Leader.

Role accountabilities:

Develop and implement Account Strategy

• Lead development of client account strategy in line with Arcadis business objectives and market sector strategies through annual and multi-year plans
• Prepare and execute account plans to translate strategy into concrete objectives, actions, and outcomes
• Develop and maintain knowledge and understanding of the target clients and the technology sector to identify key trends and emerging opportunities, with existing clients and across the sector

Client Development

• Drive overall growth in client account plan bookings, gross margin, and collections to meet or exceed planned targets
• Maintain a focus on CX throughout all client interactions at each touchpoint
• Develop and expand a network of relationships across Operations and Solutions, leveraging these to enable Arcadis to have maximum impact on our clients
• Capture client data on regional accounts, including track record, case studies, sales collateral relationship history, and delivery lessons learned, and make available to support continuous improvement across accounts managed
• Manage pursuits, contribute to bid/no-bid decisions by providing local knowledge, oversee proposal preparation, and support the achievement of successful pursuits.
• Manage the regional pipeline and feed opportunities into the business line pipeline to ensure an optimal flow of pursuits to achieve set targets.
• Work collaboratively with Solutions and Service leaders to manage the development and alignment of Arcadis value propositions into commercially viable propositions for the account, demonstrating value-creating outcomes for our clients
• Develop and leverage a network of enduring relationships across the client locally to understand their business needs, position Arcadis as a trusted partner, and contribute to the growth of Arcadis' relationship with clients

People

• Create a positive account team culture built on growth and accountability
• Work with project teams in operations to achieve high performance, growth, and personal development
• Develop relationships throughout Arcadis to foster cooperation and to maximize opportunities to cross-sell and move up the client value chain
• Foster collaborative working relationships with operations leads to assure end-to-end people management results in qualified resource availability and excellent retention

Thought Leadership

• Share knowledge and understanding of key trends and emerging opportunities for our target clients and the technology sector that are aligned with Arcadis' mission to improve quality of life

Key Shared Services:

• Work with the (G)BA Sales teams to determine client strategy
• Work with peers within global sector to develop sector synergies
• Implement new business models and apply new commercial skills as developed by the commercial excellence function
• Actively support marketing strategies (campaigns, events) for the targeted clients and its sector
• Engage with operations/delivery teams to drive necessary resource outcomes to support growth and delivery excellence for the account

Decision Rights:

Owns:

• Growing our business with the Key Client(s), winning strategic pursuits
• Definition and execution of client strategy, sharing and using sector insights
• Lead role for the North America region account team

Influences:

• Project delivery for key client(s)
• Commercial contracting strategy

Qualifications & Experience:

• Proven track record of developing and implementing sales strategies to profitably grow client accounts
• Demonstrates client-focused perspective on relationship building and partnership to improve outcomes for our client's business objectives
• Demonstrates significant leadership capability and the ability to inspire multi-disciplinary teams around a common purpose
• Demonstrates experience as a senior client developer with a significant presence in the sector regionally or from a broader global perspective
• Ambitious mindset and a drive to grow the business and meet targets
• Ability to inspire and enthuse Account and Pursuit Teams to bring their best
• Entrepreneurial attitude and strategic focus with excellent commercial drive and decisiveness
• Aptitude to manage relationships at the executive level
• Strong communication skills to present Arcadis' value propositions, manage through complex topics, and conflict resolution
• Thrives in collaborative working relationships to promote diversification of client accounts from a growth perspective and to assure engagement as a community
• Mentors and shares best practices with fellow account leaders and identifies emerging client development talent

For this role, Arcadis values professional experience across the following priority areas:

• Breadth of experience: Working across different industries and business lines and/or functions, managing relationships that impact people/growth/solutions across organizational boundaries to drive positive client outcomes.
• Data and technology: Adopting data-driven decision-making, leveraging data to create, identify and demonstrate differentiated value. Tech savvy and comfortable and curious about technologies.
• Mobilizing talent: Embracing new workforce profiles and planning approaches, attracting and developing talent, leveraging talent in different markets, catalyzing a movement to benefit client outcomes and Arcadis performance.

Aligned to the Arcadis Leadership model we seek Arcadians with a strong fit to our leadership success profile, to build and drive our culture of inclusion, accountability, human-centricity, and sustainability. Successful Arcadians will possess strong learning agility, combined with a balanced mix of being curious, driving success and igniting passion.

Continue your career journey as an Arcadian.

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You do meaningful work, and no matter where your next role in Arcadis takes you, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark; on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

Arcadis offers benefits for full-time and part-time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program, and optional benefits including well-being benefits, adoption assistance, and tuition reimbursement. We offer nine paid holidays and 20 days PTO that accrue per year. This position is eligible for participating in a company bonus program. The salary range for this position is $126,750- $194.350. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project, and location.