Receptionist - Greeter - Call Center (Finance)
At Jackson Hewitt, and its independently owned and operated Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients.
Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
Flexible Schedules Available:
- Day shift
- Night shift
- Weekends
- Weekdays
- Full-time or Part-time
The Greeter/Receptionist serves as the face of the Jackson Hewitt brand during periods of high client traffic/demand. This position interacts with and engages potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments. This seasonal role also supports other operational tasks such as appointment scheduling, answering the phone, and check distribution, when appropriate, to foster a positive and efficient client experience.
What you'll do here:
- Greets all potential clients in a friendly and professional manner
- Engages in conversation with potential clients to share information about Jackson Hewitt's services, products, and promotions
- Offers promotional items to potential clients by walking the store floor (for our vendor partners) or marketing to other local businesses near storefronts
- Assists with scheduling tax preparation appointments
- Monitors client flow at the location and keeps clients engaged during periods of wait time
- Monitors client activity and takes initiative to answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients
Skills you'll bring for success:
- Good interpersonal and communication skills
- Customer service or sales experience preferred
- High School Diploma/ GED, or equivalent related business experience
- Reliable transportation and a valid driver's license and insurance preferred
