Director, Business Development (Sales)
STATEMENT OF PURPOSE: The Director, Business Development works with the Chief Strategy Officer and other key leadership and staff to drive organizational growth in alignment with The Chicago Lighthouse's strategy. Focused on achieving new business sales targets and financial targets, the position will play a valuable role in prospecting for new client opportunities, sales strategies and prospect targeting, sales material development, prospect relationship management, and lead, opportunity, and pipeline management and tracking. This position includes salary plus a competitive commission-based compensation package.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Accomplish new business development revenue goals for Social Business Enterprise;
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Generate and follow up on leads for outsourced contact center services;
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Responsible for sales production, performance and lead generation;
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Partner with key support areas (i.e. Marketing, Communications, Human Resources, etc.) to ensure all client facing resources represent The Chicago Lighthouse's compelling mission and vision that is enabled to “come to life” by the Social Business Enterprise's success;
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Develop and deliver Sales presentations and proposals;
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Secure new contracts for our call center/ service center business sector by promoting the organization exceptional; services in the medical call center and other contact center space:
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Manage outreach initiatives for current contract enhancement opportunities, and new/prospective clients;
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Scope and contract development, and execution;
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Lead, opportunity and pipeline management and tracking:
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Track all leads and opportunities in Lighthouses' CRM system;
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Manage and report on prospect pipeline driving sufficient to achieve quarterly and annual sales targets;
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Assist with goal setting and planning for social business enterprise team, including sales, financial, quality and customer satisfaction;
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Serve as a passionate ambassador and advocate for The Chicago Lighthouse mission to serve blind, visually impaired, disabled and Veteran communities;
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Other duties as assigned.
QUALIFICATIONS
- 4+ years of outside sales experience required;
- Proven experience in selling contact center services to clients, with a focus on identifying needs and delivering tailored solutions;
- B2B sales experience required;
- Ability to create a sales pipeline, focusing on outsourced contact center services;
- Must be willing to travel, including overnight travel required;
- Strong ability to understand the impact of operational initiatives from a sales perspective;
- Ability to prepare reports and use of appropriate mode of communication. Must be proficient at analyzing data, building reports and making recommendations based on data and trends;
- Bachelor's degree in business administration or related field preferred;
- Ability to multitask and meet tight deadlines;
- Proven track record of lead generation, prospecting, and closing sales;
- Proven success working in a fast-paced, high-growth environment;
- Strong computer skills and understanding of spreadsheet software and CRM systems;
- Self-motivated and comfortable working autonomously;
- Excellent interpersonal and communication skills with the ability to communicate effectively with management and cross-functional teams;
- Ability to build solid, lasting relationships with customers;
- Hubspot experience a plus;
- Sellling.com a plus;
- Call Center experience a plus.
SKILLS & PROFICIENCIES:
- Strong management of client relationships;
- Excellent verbal and written presentation skills;
- Strong comprehensive and effective sales planning and prospecting skills;
- Experience utilizing CRM systems to manage prospects and sales pipeline;
- A high degree of creativity in developing new approaches to our sales strategies;
- Negotiation skills;
- Detail-oriented;
- Exceptional follow through;
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
