Skills Based Learning & Facilitation Manager (Finance)

JOB DESCRIPTION

Skills Based Learning & Facilitation Manager

Are you ready to take the lead in developing skill-based learning and providing innovative thoughts on in-person learning events?

As the Skills-Based Learning & Facilitation Manager, you will craft and execute a new skills-based learning strategy for underwriting. Concurrently you will deliver our sales training curriculum and drive the continuous evolution of our in-person learning events, ensuring that each experience is fresh, inspiring, and aligned with world class learning standards. Managing a team of seasoned facilitators, you will be responsible for ensuring we are delivering impactful, engaging educational sessions that not only meet our objectives but also elevate the standard of learning.

Ideally, the candidate will sit in our Whitehouse, NJ office with the ability to go to the Philadelphia office and travel to other events when needed. This position will report to the Head of Chubb Global Learning.

Core Responsibilities:

• Create a strategy to integrate skills-based learning into our underwriting curriculums.
• Lead the design and implementation of underwriting and sales skills academies.
• Collaborate with key stakeholders to continuously evolve our in-person learning events to ensure maximum return on investment and transformational experiences.
• Collaborate with the instructional design learning team and BU stakeholders to create and implement core sales training ensuring it translates to real-world applications.
• Continuously enhance facilitation methods and integrate emerging technologies to continuously improve learning sessions and meet the evolving needs of learners.
• Ensure blended learning solutions are utilized to promote an effective, consistent, and repeatable learning process.
• Monitor and evaluate classes while providing feedback to instructors to ensure they adhere to world class learning standards and department workflows.
• Drive productivity while fostering team unity through ongoing coaching, effective performance management and individual career development.
• Facilitates learning classes when needed.
• Collaborate with Global Learning Strategies Managers to market learning solutions.
• Create and implement a data-based reporting strategy for the Technical Learning Facilitation Team to objectively assess classes and communicate outcomes to business unit leadership.
• Promote a culture of continuous learning and improvement within the Chubb Global Learning team.

Qualifications:

• Demonstrated facilitation skills including a history of sales training.
• Strong understanding of skills-based learning; implementation of a skill based learning strategy a plus
• Ability to align learning initiatives with organizational strategies and drive results.
• Ability to assess training effectiveness, identify problems, analyze complex situations, and develop innovative solutions to enhance learning outcomes.
• Demonstrated experience to manage, motivate and develop a team of experience learning professionals, including recruitment, training, and performance management.
• Ability to develop and maintain positive relationships that facilitate ongoing engagement and collaboration across the organization and at different levels.
• Knowledge of various methods to engage stakeholders, such as surveys, feedback sessions, and collaboration platforms.
• Understands global nuances, an international workforce and how to adjust to specific audiences.
• Understands the complexity of implementing enterprise programs
• Collaborative team player with proven ability to work independently and as part of a team
• Strong understanding of insurance and/or line experience is preferred
• Excellent organizational and project management skills including the ability to delegate as needed
• Willingness to travel and provide in-person learning
• Willingness to flex hours and work in various time zones for specific assignments
• Excellent verbal and written communication skills

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.