developing, motivating and maintaining a dynamic Customer Service Team
organizing and participating in departmental event
Participate in daily departmental call
actively participate in daily training
CS SharePoint administrator -manage and maintain current files
Truck schedulers
Customer Tank Product listing
Customer Contacts
Caustic Blending Verification
Meter Readings
Emissions Throughput Tracking
-develop new opportunities for the CS SharePoint
Maintain all records pertaining to the CS support team including but not limited to
shared Outlook contacts and distribution lists
shared Outlook calendars
monthly budget account management
monthly customer billbacks
coverage schedules
ob descriptions and accountabilities
procedures and policies
training compliance
cross-training efforts
establish and maintain current customer contract files
Assist with onboarding new hires Fuel Grade Ethanol tank truck data entry Assist with tank car order generation and prep Assist with DV process, tank car paperwork Perform all tasks with accuracy Develop and maintain a positive working relationship with external customers and internal KM departments Position Requirements
JOB REQUIREMENTS
Advanced Excel skills
Advanced Power Point skills
1-3 year equivalent job experience in this area
High school diploma or GED equivalent
Experience, Specific Knowledge, Certification, Licenses
DOT certification
System oriented
SAP, Galahad, Microsoft Office
Competencies/Skills
Team oriented
Display respect for customers, co-workers & management
Customer oriented
Excellent organizational skills
Excellent math skills
Detailed oriented - must be able to work quickly, independently and accurately under pressure
Ability to handle all job tasks in a confidential and professional manner
Reliable, flexible, credible, confident, team oriented, high-energy, motivated, positive work ethics
Commitment to provide reliable and on-time attendance
Solid verbal, listening and written communication skills. Able to deal with a wide variety of people with tack, courtesy and professionalism
Ability to work in a team environment and interact with support groups, supervisor and co-workers
Ability to multi-task
Working Conditions
Able to work various hours and overtime to meet the demands of the business
Able to respond to inquiries outside normal shift hours
Able to lift 25 pounds
Able to adhere to professional business casual dress code
Compensation: $53,700 - $75,200 Job level and pay commensurate with experience and skill set.
Benefits:
Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid parental bonding leave; paid holidays; a flexible work schedule and many voluntary benefit plans. EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.